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PrintFederal Reserve Forum on Consumer Research & Testing: Tools for Evidence-based Policymaking in Financial Services
Agenda & Materials
November 9, 2010
8:30 a.m.
Welcome, introductions
- Jeanne Hogarth, Manager, Consumer Education & Research, Division of Consumer & Community Affairs
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- Audio
- Transcript (9 KB PDF)
- Anna Alvarez Boyd, Senior Associate Director, Division of Consumer & Community Affairs
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- Audio
- Transcript (22 KB PDF)
9:00 a.m.
Panel 1: Exploring the root disciplines for studying consumer behavior
Introduction to Panels:
- Jeanne Hogarth, Manager, Consumer Education & Research, Division of Consumer & Community Affairs
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- Audio
- Transcript (19 KB PDF)
Moderator and discussion leader:
- Robert Hunt, Federal Reserve Bank of Philadelphia
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- Audio
- Transcript (64 KB PDF)
Panelists:
- Susan Woodward, Sand Hill Econometrics
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- Audio
- Transcript (114 KB PDF)
- John Payne, Duke University
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- Audio
- Transcript (73 KB PDF)
- Daniel Bartels, Columbia University
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- Audio
- Transcript (122 KB PDF)
- Margaret Sherraden, University of Missouri, St. Louis
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- Audio
- Transcript (66 KB PDF)
11:00 a.m.
Panel 2: Exploring research methodologies for consumer testing and studying consumer behavior
Moderator and discussion leader:
- Anna Paulson, Federal Reserve Bank of Chicago
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- Audio
- Transcript (47 KB PDF)
Panelists:
- Joe Garrett
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- Audio
- Transcript (71 KB PDF)
- Susan Kleimann
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- Audio
- Transcript (122 KB PDF)
- Adair Morse
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- Audio
- Transcript (118 KB PDF)
- Hal Ersner-Hershfield
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- Audio
- Transcript (120 KB PDF)
- Anna Paulson
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- Audio
- Transcript (100 KB PDF)
12:45 p.m.
Lessons learned from recent Board consumer testing projects
Panelist:
- Ellen Merry, Senior Economist, Division of Consumer & Community Affairs
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- Audio
- Transcript (39 KB PDF)
1:30 p.m.
Panel 3: Exploring key consumer issues
Moderator and discussion leader:
- Marianne Crowe, Federal Reserve Bank of Boston
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- Audio
- Transcript (9 KB PDF)
Panelists:
- Elizabeth Costle, AARP
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- Audio
- Transcript (69 KB PDF)
- Michael Staten, University of Arizona
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- Audio
- Transcript (79 KB PDF)
- Jennifer Tescher, Center for Financial Services Innovation
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- Audio
- Transcript (127 KB PDF)
- Rene Pelegero, PayPal
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- Audio
- Transcript (109 KB PDF)
Last update:
March 30, 2012
