skip to main navigation skip to secondary navigation skip to content
Board of Governors of the Federal Reserve System
Federal Reserve Board of Governors

Consumer Information

3 easy ways to order

Phone: 202-452-3245

Fax: 202-728-5886
Send order form (48 KB PDF)

Send order form (48 KB PDF)
Board of Governors of the
Federal Reserve System
Publications Fulfillment
Mail Stop N-127
Washington, DC 20551

Payment and Shipping Information

All consumer brochures, guides, and booklets below are suitable for classroom use. Up to 100 printed copies are available without charge, additional are $0.25 each.

5 Tips for Dealing with a Home Equity Line Freeze or Reduction

Explains consumers' rights and lenders' responsibilities when credit lines are reduced and provides information for those seeking to have a credit line reinstated.
Online: English   Print: English (85.12 KB PDF)

5 Tips for Getting the Most from Your Credit Card

Suggests do's and don'ts to manage your credit card account and help maintain a high credit score.
Online: English   Print: English (99 KB PDF)

5 Tips for Improving Your Credit Score

Explains how to obtain your credit report, how credit scores are determined, how to verify reported information, and how to improve and maintain a good credit score.
Online: English   Print: English (96.2 KB PDF)

5 Tips for Protecting Your Checking Account

Explains ways to protect your account from scam artists and tells you who to contact if you notice a problem with your checking account.
Online: English   Print: English (85.5 KB PDF)

Consumer Guide to Check 21 and Substitute Checks

Guía del consumidor sobre Check 21 y cheques sustitutos

Describes changes in check processing due to Check 21 and other check-system improvements.

A Consumer's Guide to Mortgage Settlement Costs

Outlines the fees involved in home purchase settlement, including mortgage and lender fees, and charges for establishing and transferring ownership. Provides information on settlement cost estimates and includes a settlement cost worksheet.

Consumer Handbook on Adjustable Rate Mortgages

Identifies the basic features of adjustable rate mortgages: adjustment periods, interest rate caps, indexes, and margins. Includes cautions about discounts, payment caps, negative amortization, and prepayments. Provides a glossary of key terms and a checklist to compare mortgage lender rates.

How to File a Consumer Complaint about a Bank

Cómo puede un consumidor presentar una queja sobre un banco

Information on the types of complaints that the Federal Reserve investigates and how to file a complaint. Explains the major consumer protection laws that protect individuals.
Online: English | Español

Privacy Choices for Your Personal Financial Information

Guidance on making informed choices about whether to share personal financial information with financial companies. Explains the right to opt out of sharing some personal information and lists the types of personal information that financial companies can share.
Online: English   Print: English (83 KB PDF)

A Series on the Structure of the Federal Reserve System

Details the main elements and functions of the Federal Reserve System in four parts: Board of Governors, Federal Open Market Committee, Federal Reserve Banks, Board of Directors.
Online: English

There's a Lot to Learn about Money

Illustrates the importance of budgeting, saving, and managing money.
Online: N/A   Print: English (188 KB PDF)

What You Should Know about Home Equity Lines of Credit

Information on home equity lines of credit; includes a glossary of terms and a checklist to use in shopping for a plan.
Last update: December 29, 2014