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Mobile Banking: A Closer Look at Survey Measures Accessible Data
Figure 1: Measures of Mobile Banking Use from Recent Surveys
Percent
| 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | |
|---|---|---|---|---|---|---|---|
| Mobile Survey | 20 | 26 | 30 | 35 | 38 | ||
| FDIC Survey | 23 | 32 | |||||
| SHED | 51 |
Note: SHED and Mobile Survey estimates are percent of U.S. adults with a bank account. FDIC Survey estimates are percent of U.S. households with a bank account who accessed their account in the past 12 months. Dashed lines are estimated linear trends.
Source: Survey of Household Economics and Decisionmaking (SHED), Survey of Consumers’ Use of Mobile Financial Services (Mobile Survey), FDIC Survey of Unbanked and Underbanked Households (FDIC Survey).
Figure 2: Prevalence of Mobile Banking Tasks
Percent
| General User | Task-Only User | |
|---|---|---|
| Send money to relatives or friends in U.S. | 7 | 1 |
| Deposit a check electronically | 21 | 1 |
| Pay a bill | 20 | 3 |
| Transfer money between accounts | 25 | 3 |
| Locate ATM or branch | 15 | 5 |
| Receive an alert | 24 | 7 |
| Check balance or transactions | 40 | 9 |
Note: Percent of U.S. adults with a bank account and a mobile phone.
Source: 2015 Mobile Survey.
Figure 3: Number of Mobile Banking Tasks Used
Percent
| Number of mobile banking activities reported | General User | Task-Only User |
|---|---|---|
| 7+ Tasks | 2 | 0 |
| 6 Tasks | 4 | 0 |
| 5 Tasks | 7 | 1 |
| 4 Tasks | 9 | 1 |
| 3 Tasks | 8 | 1 |
| 2 Tasks | 6 | 4 |
| 1 Task | 4 | 9 |
Note: Percent of U.S. adults with a bank account and a mobile phone.
Source: 2015 Mobile Survey.
Figure 4: Perceived Safety of Personal Information in Mobile Banking
Percent of group
| Very safe | Somewhat safe | Somewhat unsafe | Very unsafe | Don't know | |
|---|---|---|---|---|---|
| General User | 16 | 55 | 19 | 3 | 6 |
| Task-Only User | 4 | 27 | 31 | 23 | 14 |
| Non-user | 1 | 21 | 28 | 30 | 19 |
Note: Among U.S. adults with a bank account and mobile phone, percent of each group (general user, task-only user, or not a mobile banking user).
Source: 2015 Mobile Survey.