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Board of Governors of the Federal Reserve System
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Student Loan Counseling Challenges and Opportunities


This report was prepared by the Policy Analysis Section of the Federal Reserve Board's Division of Consumer and Community Affairs (DCCA). DCCA directs consumer- and community-related functions performed by the Board, including conducting research on financial services policies and practices and their implications for consumer financial stability, community development, and neighborhood stabilization. See the Community Development section of the Board's website ( for more information.

DCCA staff members Dan Gorin and PJ Tabit prepared this report. Jeff Webster from the Texas Guaranteed Student Loan Corporation (TG) and Charlotte Etier from the National Association of Student Financial Aid Administrators (NASFAA) provided valuable assistance with the design of this study. Andrea Brachtesende, Angelyque Campbell, Joseph Firschein, and Sara Tucker from the Federal Reserve, Jeff Webster from TG, and Joan Berkes and Charlotte Etier from NASFAA provided valuable comments and feedback on the drafting of this report. The authors would also like to thank Michael Long and Sharika Bhattacharya from ICF International for their help with developing the moderator's guide, conducting the focus groups, and summarizing key findings.

Last update: December 13, 2016

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