FRB: Appendix 2: Consumer Responses to Survey Questionnaire

Table B.1. Do you or does your spouse/partner currently have a checking, savings, or money market account?
Percent, except as noted

Q1
Yes	88.7
No	10.8
Refused to answer	0.5
Number of respondents	2,290

Table B.2. Have you or your spouse/partner ever had a checking, savings, or money market account?
Percent, except as noted

Q2
Yes	36.9
No	58.9
Refused to answer	4.2
Number of respondents	200

Table B.3. Please choose the most important reason why you don't have a checking, savings, or money market account from the following list.
Percent, except as noted

Q3
I don't write enough checks to make it worthwhile	23.5
The minimum balance is too high	2.2
I don't like dealing with banks	24.2
The fees and service charges are too high	13.3
No bank has convenient hours or locations	0.6
No bank will give me an account	10.2
Other	17.8
Refused to answer	8.1
Number of respondents	200

Table B.4. Have you or your spouse/partner ever used payday loans, paycheck advance, or deposit advance services?
Percent, except as noted

Q4
Yes	11.2
No	88.1
Refused to answer	0.8
Number of respondents	2,290

Table B.5. How many times in the last 12 months did you or your spouse/partner use payday loan or payday advance services? In answering this question, please count a rollover of a payday loan as a new loan and also count using one payday loan to pay off another as separate loans.
Percent, except as noted

Q5
0	44.9
1	13.8
2	11.6
3	6.3
4	3.9
5	5.3
6	3.1
7	0.3
8	0.9
9	0.1
10	2.6
12	2.1
16	0.5
20	0.5
24	0.3
40	0.6
Refused to answer	3.1
Number of respondents	223

Table B.6. What was the main reason for using a payday loan or payday advance service rather than a bank loan or credit card?
Percent, except as noted

Q6
The location of the payday lender was more convenient	3.6
The payday loan was much quicker to get than a bank loan or credit card	17.7
It was easier to get a payday loan than to qualify for a bank loan or credit card	24.9
It felt more comfortable to work with the payday lender than to use a bank	1.2
I didn't want the loan to show up on my credit report	2.1
I didn't think I would qualify for a bank loan or credit card	29.2
Other	8
Refused to answer	13.4
Number of respondents	223

Table B.7. Do you have any of the following types of prepaid cards?
Percent, except as noted

Q7
Gift card	48
General purpose prepaid card	14.5
Payroll card	1.7
Government card	4.8
None of the above	45.4
Refused to answer	0.4
Number of respondents	2,290

Table B.8. Some general purpose and merchant specific prepaid cards can be reloaded with extra dollar value by the cardholder. Are any of your prepaid cards reloadable?
Percent, except as noted

Q8
Yes	44.7
No	30.4
Don't know	24.5
Refused to answer	0.4
Number of respondents	1,228

Table B.9. In the past 12 months, did you add money to reload any of your prepaid cards?
Percent, except as noted

Q9
Yes	40.3
No	59.7
Number of respondents	498

Table B.10. Think about the prepaid card that you reload most often. When was the last time that you personally reloaded that prepaid card?
Percent, except as noted

Q10
In the past 7 days	21.2
In the past 30 days	41.1
In the past 90 days	20
In the past 12 months	17.1
More than 12 months ago	0.6
Never	0.1
Number of respondents	207

Table B.11. Which of the following financial products or services have you used in the past 12 months?
Percent, except as noted

Q11
Debit card or check	69
Paper check	66.7
Major credit card	60.2
Store-branded credit card good only at the store that issued the card	30.2
General purpose prepaid card	18.6
Auto title loan	3.5
Check cashing service	4.1
Payday loan	3.3
Layaway plan	3.8
None of the above	7.2
Refused to answer	0.6
Number of respondents	2,290

Table B.12. Have you used telephone banking in the past 12 months, either with a landline phone or your mobile phone?
Percent, except as noted

Q12
Yes	33.3
No	66.3
Refused to answer	0.4
Number of respondents	2,079

Table B.13. Which of the following transactions have you performed using telephone banking in the past 12 months?
Percent, except as noted

Q13
Checked account balances or transactions	78.1
Transferred money between accounts	31.3
Paid bills	29.8
Asked a customer service question	44
Deposited money	4.8
Applied for a credit card or loan	2.4
Other	2.7
Refused to answer	0.3
Number of respondents	653

Table B.14. Do you currently have regular access to the Internet, either at home or outside your home (i.e., school, work, public library)?
Percent, except as noted

Q14
Yes	95.4
No	4.3
Refused to answer	0.4
Number of respondents	2,290

Table B.15. Where do you use the Internet the most often?
Percent, except as noted

Q15
At home	80.8
At work	14.8
At school	0.8
At a library	1.7
At someone else's home	1
At an Internet café or store with Wi-Fi	0.3
Other	0.3
Refused to answer	0.2
Number of respondents	2,189

Table B.16. Have you used online banking on a desktop, laptop, or tablet computer in the past 12 months?
Percent, except as noted

Q16
Yes	67.7
No	31.9
Refused to answer	0.5
Number of respondents	2,011

Table B.17. Which of the following transactions have you done using online banking on a desktop, laptop, or tablet computer in the past 12 months?
Percent, except as noted

Q17
Checked account balances or transactions	95.8
Transferred money between accounts	67.6
Paid bills	73.1
Asked a customer service question	11.8
Deposited money	11.9
Applied for a credit card or loan	8
Managed investments (i.e., bought and sold stock or mutual funds)	8.8
Other	0.8
Refused to answer	0.4
Number of respondents	1,358

Table B.18. Do you own or have regular access to a mobile phone (cell phone)?
Percent, except as noted

Q18
Yes	87.1
No	12.9
Number of respondents	2,290

Table B.19. Is your mobile phone a smartphone?
Percent, except as noted

Q19
Yes	43.9
No	55.9
Refused to answer	0.2
Number of respondents	2,002

Table B.20. Which type of smartphone do you have?
Percent, except as noted

Q20
Android	43.4
BlackBerry	13.1
iPhone	30.1
Windows Mobile	1.2
Other	7.7
Don't know	3.9
Refused to answer	0.5
Number of respondents	836

Table B.21. When was the last time that you used the Internet on your mobile phone?
Percent, except as noted

Q21
In the past 7 days	83.6
In the past 30 days	5.5
In the past 90 days	2.4
In the past 12 months	1.6
More than 12 months ago	0.3
Never	6.5
Refused to answer	0.1
Number of respondents	836

Table B.22. Have you used mobile banking in the past 12 months?
Percent, except as noted

Q22
Yes	20.9
No	78.9
Refused to answer	0.2
Number of respondents	2,002

Table B.23. Do you plan to use mobile banking in the next 12 months?
Percent, except as noted Percent, except as noted

Q23
Definitely will use	0.8
Probably will use	10.4
Probably will not use	39.6
Definitely will not use	48.6
Refused to answer	0.5
Number of respondents	1,626

Table B.24. Do you think you will ever use mobile banking?
Percent, except as noted

Q24
Definitely will use	0.6
Probably will use	16.4
Probably will not use	45.4
Definitely will not use	36.9
Refused to answer	0.8
Number of respondents	1,449

Table B.25. Using your mobile phone, have you done any of the following in the past 12 months?
Percent, except as noted

Q25
Downloaded your bank's mobile banking application on your mobile phone	48.1
Checked an account balance or checked recent transactions	90.1
Made a bill payment using your bank's online banking website or banking application	25.7
Received a text message alert from your bank	33.4
Transferred money between two accounts	41.7
Deposited a check to your account using your phone's camera	10.6
Located the closest in-network ATM for your bank	20.7
Managed your investments (i.e., bought and sold stock or mutual funds)	2.2
Other banking-related activities	1
Refused to answer	3
Number of respondents	372

Table B.26. In a typical month, how many times do you personally use mobile banking?
Percent, except as noted

Q26
0	6
1	11.7
2	12.6
3	10.7
4	8.8
5	9.7
6	3.6
7	2.1
8	2.4
9	0.5
10	9.5
12	0.6
15	4.3
16	0.8
20	9.5
25	0.8
30	3.1
50	0.3
60	0.6
Refused to answer	2.4
Number of respondents	372

Table B.27. Overall, how satisfied are you with your mobile banking experiences?
Percent, except as noted

Q27
Very satisfied	61.7
Somewhat satisfied	32.3
Somewhat dissatisfied	2.1
Very dissatisfied	1.1
Refused to answer	2.9
Number of respondents	372

Table B.28. What are the top two reasons you are dissatisfied with your mobile banking experience?
Frequency, except as noted

Q28
I am concerned about my personal information being disclosed	5
I have had problems getting the websites or applications to work properly	4
Banking on my mobile phone takes too long	6
It is too difficult to see on my mobile phone's screen	3
The transactions I want to execute are not available	3
Other	7
Number of respondents	14

Table B.29. Have you made a mobile payment in the past 12 months?
Percent, except as noted

Q29
Yes	12.3
No	87.3
Refused to answer	0.4
Number of respondents	2,002

Table B.30. Using your mobile phone, have you done any of the following in the past 12 months?
Percent, except as noted

Q30
Transferred money directly to another person's bank, credit card, or paypal account	20.5
Received money from another person using my mobile phone	7.9
Waved or tapped my mobile phone at the cash register to pay for a purchase	2.4
Paid bills online (excluding payments made directly from your bank website or application	47.1
Made a charitable donation via text message	5.1
Transferred money to friends or family in another country	0.2
Used my mobile phone as a "virtual wallet" to replace the cards I previously carried in my wallet	0.2
Made online purchases	36
None of the above	23
Refused to answer	0.4
Number of respondents	213

Table B.31. Do you make your mobile payments using a credit card number, your bank account, adding the charge to your phone bill, or through a service such as Paypal, Google Wallet, or iTunes, that indirectly charges your credit card or bank account?
Percent, except as noted

Q31
Credit card, debit card, or prepaid card	66.4
Bank account	45.4
Charged to your phone bill	8.4
Paypal, Google Wallet, iTunes, etc.	21.9
Other	3.9
Number of respondents	161

Table B.32. Have you used any of the following methods to make or receive mobile payments in the past 12 months?
Percent, except as noted

Q32
Used a text message to make or receive a mobile payment	16.2
Waved or tapped my mobile phone at the cash register or other payment sensor	1.3
Scanned a barcode using your mobile phone to make a mobile payment	1
Used your mobile phone's web browser to make or receive a mobile payment	23
Used a downloadable app to make or receive a mobile payment	21
None of the above	45
Refused to answer	5.4
Number of respondents	213

Table B.33. In a typical month, how many times do you use your mobile phone to make payments?
Percent, except as noted

Q33
0	25
1	34.4
2	12.7
3	6.6
4	4.8
5	4.4
6	1.9
7	0.1
8	0.3
9	1.3
10	1.5
12	0.1
14	0.2
15	0.4
24	0.6
Refused to answer	5.7
Number of respondents	213

Table B.34. Overall, how satisfied are you with your mobile payment experiences?
Percent, except as noted

Q34
Very satisfied	55.2
Somewhat satisfied	32.6
Somewhat dissatisfied	1.5
Very dissatisfied	3.3
Refused to answer	7.4
Number of respondents	213

Table B.35. What are the top two reasons you are dissatisfied with your mobile payment experiences?
Frequency, except as noted

Q35
I am concerned about my personal information being disclosed or have had personal information disclosed	10
I find that applications and/or websites for mobile payments are too complicated to use	2
I have had problems getting the websites or applications to work properly	4
Making mobile payments takes too long	1
Making mobile payments is much more complicated than using another payment method	6
It is too difficult to see on my mobile phone's screen	2
Merchants don't generally accept mobile payments	2
Other	1
Number of respondents	14

Table B.36. You indicated that you do not use mobile banking. What are the main reasons why you have decided not to use mobile banking?
Percent, except as noted

Q36
I am concerned about the security of mobile banking	48
My banking needs are being met without mobile banking	57.5
The cost of data access on my wireless plan is too high	18.3
It is too difficult to see on my mobile phone's screen	16.6
It is not offered by my bank or credit union	2.7
My bank charges a fee for using mobile banking	2.2
I don't trust the technology to properly process my banking transactions	21.8
I don't have a banking account with which to use mobile banking	8.8
It is difficult or time consuming to set up mobile banking	9.5
Other	12.6
Refused to answer	0.6
Number of respondents	1626

Table B.37. You mentioned that security was one of your top concerns with mobile banking. What security aspects are you most concerned with?
Percent, except as noted

Q37
Hackers gaining access to my phone remotely	54.3
Someone intercepting my calls or data	18.1
Losing my phone or having my phone stolen	19.3
Malware or viruses being installed on my phone	4.8
Other	3.3
Refused to answer	0.2
Number of respondents	798

Table B.38. Assuming that any concerns you have about mobile banking were addressed, which of the following activities would you be interested in performing with your mobile phone?
Percent, except as noted

Q38
Download your bank's mobile banking application on your mobile phone	16.6
Check an account balance or check recent transactions	55.4
Make a bill payment using your bank's online banking website or banking application	23.7
Receive text message alerts from your bank	30.2
Transfer money between two accounts	24.5
Other banking-related activities	9
Refused to answer	12.6
Number of respondents	1,626

Table B.39. You indicated that you do not use mobile payments. What are the main reasons you have decided not to use mobile payments?
Percent, except as noted

Q39
I am concerned about the security of mobile payments	41.5
It is easier to pay with another method like cash or a credit card	36
I don't see any benefit from using mobile payments	36.7
I don't know of any stores that let you pay with your mobile phone	9
I don't have the necessary feature on my phone	30.8
The cost of data access on my wireless plan is too high	15.3
It is not offered by my bank or credit union	4.3
My bank charges a fee for using mobile payments	1.9
I don't trust the technology to properly process my payments	19.7
It is difficult or time consuming to set up mobile payments	9.1
Other	12.4
Refused to answer	1.7
Number of respondents	1,780

Table B.40. You mentioned that security was one of your top concerns with mobile payments. What security aspect are you most concerned with?
Percent, except as noted

Q40
Hackers gaining access to my phone remotely	45.6
Someone intercepting my payment information or other data	32.8
Losing my phone or having my phone stolen	16.6
Malware or viruses being installed on my phone	2.7
Other	1.7
Refused to answer	0.6
Number of respondents	745

Table B.41. Assuming that the reason(s) you do not currently use mobile payments was addressed, which of the following activities would you be interested in performing with your mobile phone?
Percent, except as noted

Q41
Making payments directly to another person	17.1
Waving or tapping my mobile phone at the cash register to pay for a purchase	17.2
Paying bills online	34.4
Transferring money to friends or family in another country	7
Using your mobile phone as a "virtual wallet" to replace all the cards you currently carry in your wallet	16.6
Buying goods or services online	21.9
Receiving/using coupons on your phone	27.7
Receiving specials and discount offers based on your location	21.6
Other payment-related activities	12
Refused to answer	15.2
Number of respondents	1,780

Table B.42. Please rate the security of SMS (text messaging).
Percent, except as noted

Q42
Very safe	8.3
Somewhat safe	30.1
Somewhat unsafe	16.4
Very unsafe	10.8
Don't know	33.1
Refused to answer	1.2
Number of respondents	2,002

Table B.43. Please rate the security of mobile browsers similar to the way you access the Internet on your PC.
Percent, except as noted

Q43
Very safe	5.6
Somewhat safe	36
Somewhat unsafe	18.8
Very unsafe	7.6
Don't know	30.2
Refused to answer	2
Number of respondents	2,002

Table B.44. Please rate the security of an application downloaded from your phone's mobile app store.
Percent, except as noted

Q44
Very safe	7.4
Somewhat safe	32.9
Somewhat unsafe	15.1
Very unsafe	6.8
Don't know	36.1
Refused to answer	1.8
Number of respondents	2,002

Table B.45. How would you currently rate the overall security of mobile banking for protection?
Percent, except as noted

Q45
Very safe	5.1
Somewhat safe	27.8
Somewhat unsafe	20.7
Very unsafe	11.2
Don't know	33.9
Refused to answer	1.4
Number of respondents	2,002

Table B.46. Would you like to use your mobile phone for any of the following purposes, assuming they were made available to you?
Percent, except as noted

Q46
Buy things at the point of sale	25.2
Track your finances on a daily basis	31.1
Organize and track gift cards, loyalty and reward points	21.4
Compare prices when shopping	47.9
As a ticket for buses, trains, or subways	18.7
As a key to enter your house	18.4
Purchase tickets to events	22.9
As a membership card (e.g., museums, gym, etc.)	24.2
To receive and manage discount offers and coupons	30.5
To receive offers and promotions based on where you are	33
As a form of photo identification	23.4
Refused to answer	18
Number of respondents	2,002

Table B.47. Banks can offer a service whereby checks to be deposited are photographed using your camera phone and the image is sent over the mobile Internet during a mobile banking session so that the bank can deposit the funds into your account without you having to present the physical check. The bank then sends a notification acknowledging receipt of the deposit. If your bank offered this service, how likely would you be to use it?
Percent, except as noted

Q47
I already use it	3.9
Very likely	13.7
Somewhat likely	24.1
Somewhat unlikely	20.8
Very unlikely	36.4
Refused to answer	1.1
Number of respondents	2,002

Table B.48. Before going to a retail store to make a large purchase, do you generally compare prices online?
Percent, except as noted

Q48
Yes	58.4
No	41.1
Refused to answer	0.4
Number of respondents	2,189

Table B.49. Before going to a retail store to make a large purchase, do you generally look at product reviews online?
Percent, except as noted

Q49
Yes	57.6
No	41.6
Refused to answer	0.7
Number of respondents	2,189

Table B.50. Online shopping is when you go to a merchant's website through your web browser or an application and make a purchase. Have you ever used your mobile phone for online shopping?
Percent, except as noted

Q50
Yes	16.4
No	82.3
Refused to answer	1.4
Number of respondents	2,002

Table B.51. Have you ever used your mobile phone to comparison-shop over the Internet while at a retail store?
Percent, except as noted

Q51
Yes	19.4
No	79.4
Refused to answer	1.2
Number of respondents	2,002

Table B.52. Have you ever used a barcode scanning application on your mobile phone while shopping at a retail store to find the best price for an item?
Percent, except as noted

Q52
Yes	12.3
No	86.7
Refused to answer	0.9
Number of respondents	2,002

Table B.53. Has using your mobile phone to compare prices while you were shopping at a retail store ever changed where you made your purchase?
Percent, except as noted

Q53
Yes	65.6
No	34.4
Number of respondents	393

Table B.54. Have you ever used your mobile phone to browse product reviews while shopping at a retail store?
Percent, except as noted

Q54
Yes	16
No	83.2
Refused to answer	0.7
Number of respondents	2,002

Table B.55. Has reading product reviews on your mobile phone while shopping at a retail store ever changed which item you ended up purchasing?
Percent, except as noted

Q55
Yes	76.9
No	22.5
Refused to answer	0.6
Number of respondents	289

Table B.56. In the past 12 months, have you used your mobile phone to check your account balance or available credit before making a large purchase?
Percent, except as noted

Q56
Yes	67.2
No	32.1
Refused to answer	0.7
Number of respondents	372

Table B.57. Thinking of the most recent time that you used your mobile phone to check your account balance or available credit before making a large purchase, did you decide not to buy that particular item because of the amount of money left in your account or the amount of your available credit?
Percent, except as noted

Q57
Yes	59.2
No	40.5
Refused to answer	0.3
Number of respondents	242

Table B.58. Have you signed up to receive coupons or special offers by e-mail from retail stores in the past 12 months?
Percent, except as noted

Q58
Yes	37.9
No	60.7
Refused to answer	1.4
Number of respondents	2,290

Table B.59. Have you made a purchase as a result of receiving one of these coupons or special offers?
Percent, except as noted

Q59
Yes	73.4
No	25.8
Refused to answer	0.8
Number of respondents	881

Table B.60. Have you ever signed up to receive coupons/offers from a website such as Groupon or Living Social?
Percent, except as noted

Q60
Yes	28.2
No	70.5
Refused to answer	1.2
Number of respondents	2,290

Table B.61. Have you ever used a coupon from a website such as Groupon or Living Social?
Percent, except as noted

Q61
Yes	56.7
No	43.3
Number of respondents	657

Table B.62. New mobile contactless payments are becoming available from some banks, credit card companies, and transit operators. These let consumers tap or wave their mobile phone at a terminal instead of swiping a card. If you were offered the option of using this service, how likely would you be to use it?
Percent, except as noted

Q62
I already use it	1
Very likely	9.9
Somewhat likely	23.1
Somewhat unlikely	22.4
Very unlikely	42.3
Refused to answer	1.3
Number of respondents	2,002

Table B.63. How likely do you think it is that mobile contactless payments will become a major form of payment in the next five years?
Percent, except as noted

Q63
Very likely	16.7
Somewhat likely	33.3
Somewhat unlikely	15.5
Very unlikely	11.5
Don't know	21.8
Refused to answer	1.1
Number of respondents	2,002

Table B.64. How much responsibility do you have for maintaining the household budget and managing household income?
Percent, except as noted

Q64
None or almost none	11.6
Some	10.9
Shared equally with other household members	26.9
Most	13
All or almost all	36.3
Refused to answer	1.3
Number of respondents	2,290

Table B.65. How much responsibility do you have for paying monthly bills (e.g., rent or mortgage, utilities, cell phone)?
Percent, except as noted

Q65
None or almost none	15.2
Some	11.5
Shared equally with other household members	18.9
Most	10.8
All or almost all	42.1
Refused to answer	1.6
Number of respondents	2,290

Table B.66. How much responsibility do you have for shopping for household goods and groceries?
Percent, except as noted

Q66
None or almost none	9.2
Some	16.3
Shared equally with other household members	24.8
Most	13.3
All or almost all	34.8
Refused to answer	1.7
Number of respondents	2,290

Table B.67. How much responsibility do you have for making decisions about savings and investments?
Percent, except as noted

Q67
None or almost none	12.1
Some	9.9
Shared equally with other household members	35.4
Most	11.7
All or almost all	30
Refused to answer	0.9
Number of respondents	2,290

Table B.68. Do you or anyone in your household use a program or website to track household finances (for example, Quicken, Mint.com, Excel, or a website provided by your bank)?
Percent, except as noted

Q68
Yes	21.3
No	78.1
Refused to answer	0.6
Number of respondents	2,290

Table B.69. How long have you been using this program or website to manage your household finances?
Percent, except as noted

Q69
Less than a year	15.6
One to two years	17.9
Three to five years	22.9
More than five years	42.7
Refused to answer	0.8
Number of respondents	514

Table B.70. In a typical month, how often do you or another household member use this program or website?
Percent, except as noted

Q70
0	3.3
1	12.6
2	10.4
3	7.1
4	11.5
5	6.3
6	2.9
7	0.6
8	3.1
10	6.5
12	1.8
14	0.4
15	4.8
20	6.4
21	0.1
24	0.2
25	5.8
26	0.5
27	0.2
30	7.7
31	0.2
35	0.5
40	0.3
45	0.1
50	0.9
60	0.3
Refused to answer	5.4
Number of respondents	514

Table B.71. Do you use your mobile phone to track purchases and expenses?
Percent, except as noted

Q71
Yes	7.3
No	91.7
Refused to answer	1
Number of respondents	2,002

Table B.72. What method(s) do you use to track purchases and expenses on your mobile phone?
Percent, except as noted

Q72
A mobile application for expense tracking	38.3
A spreadsheet	10.1
Online (using the web browser to access a website)	47.6
Send text messages	12.1
Take notes in a notepad or word processor	21.1
Refused to answer	3.4
Number of respondents	115

Table B.73. In a typical month, how often do you use your mobile phone to track purchases and expenses?
Percent, except as noted

Q73
0	2.9
1	2.7
2	16.6
3	10.4
4	5.4
5	15.4
6	0.8
7	0.3
8	0.5
10	5.8
12	0.4
13	0.1
14	0.4
15	8.8
20	7.5
25	2.8
30	4.2
40	2.1
50	0.3
123	0.2
Refused to answer	12.6
Number of respondents	115

Table B.74. You previously mentioned that you receive text alerts from your bank. What kind of text alerts do you receive?
Percent, except as noted

Q74
Low-balance alerts	66.4
Payment due alerts	31.7
Saving reminders	3.1
Fraud alerts	30.3
Other	18.2
Number of respondents	111

Table B.75. Thinking of the most recent low-balance alert you received by text message, which of the following actions did you take after receiving the alert?
Percent, except as noted

Q75
Transferred money into the account with the low balance	57.6
Deposited money into the account with the low balance	16.2
Reduced my spending	41.1
None of the above	15.9
Number of respondents	78

Table B.76. Has receiving payment due alerts improved your ability to pay your bills on time?
Percent, except as noted

Q76
Yes, by a lot	37.4
Yes, by a little	40.4
No	22.2
Number of respondents	41

Table B.77. Imagine that the interest rate on your savings account was 1 percent per year and inflation was 2 percent per year. After one year, how much would you be able to buy with the money in this account?
Percent, except as noted

Q77
More than today	5.6
Exactly the same	20.9
Less than today	70.4
Refused to answer	3
Number of respondents	2,290

Table B.78. Considering a long time period (for example, 10 or 20 years), which asset normally gives the highest return?
Percent, except as noted

Q78
Savings accounts	15.3
U.S. Government bonds	25
Stocks	55.8
Refused to answer	3.9
Number of respondents	2,290

Table B.79. If an investor who only owns two stocks right now decides to instead spread their money among many different assets (i.e., more stocks, add bonds, add real estate), their risk of losing money on their entire portfolio will do what?
Percent, except as noted

Q79
Increase	21
Decrease	52.4
Stay the same	22.5
Refused to answer	4.1
Number of respondents	2,290

Table B.80. If you were to invest $1,000 in a stock mutual fund for a year, it would be possible to have less than $1,000 when you withdraw your money.
Percent, except as noted

Q80
True	76
False	20.3
Refused to answer	3.6
Number of respondents	2,290

Table B.81. Suppose you owe $1,000 on a loan and the interest rate you are charged is 10 percent per year compounded annually. If you didn't make any payments on this loan, at this interest rate, how many years would it take for the amount you owe to double?
Percent, except as noted

Q81
Less than two years	11.7
Between two and five years	23.8
Five to nine years	34.2
Ten years or more	25.8
Refused to answer	4.5
Number of respondents	2,290

Table B.82. Imagine that your car breaks down and requires $400 worth of repairs in order to drive again. Based on your current financial situation, how would you pay for this expense? If you would use more than one method to cover this expense, please select all that apply.
Percent, except as noted

Q82
Put it on my credit card	36.4
With the money currently in my checking account	40.8
By taking money out of my savings	21.5
Using money from a bank loan, line of credit, or overdraft	3.4
By borrowing from a friend or family member	17.5
Using a payday loan or deposit advance	2.9
By pawning something	6
Other	5.7
Refused to answer	2.9
Number of respondents	2,290

Table B.83. Which of the following statements comes closest to describing the amount of financial risk that you are willing to take when you save or make investments?
Percent, except as noted

Q83
Take substantial financial risks expecting to earn substantial returns	3.3
Take above average financial risks expecting to earn above average returns	14.6
Take average financial risks expecting to earn average returns	36.9
Not willing to take any financial risks	42.5
Refused to answer	2.6
Number of respondents	2,290

Table B.84. Suppose that you are the only income earner in the family, and you have a good job guaranteed to give you your current income every year for life. You are given the opportunity to take a new and equally good job, with a 50-50 chance that it will double your income and a 50-50 chance that it will cut your income by one-third (33 percent). Would you take the new job?
Percent, except as noted

Q84
Yes	24.1
No	73
Refused to answer	2.9
Number of respondents	2,290

Table B.85. Now suppose that the chances were 50-50 that it would double your income and 50-50 that it would cut your income by half (50 percent). Would you still take the new job?
Percent, except as noted

Q85
Yes	36.2
No	63.1
Refused to answer	0.7
Number of respondents	547

Table B.86. Now suppose that the chances were 50-50 that it would double your income and 50-50 that it would cut your income by one-fifth (20 percent). Would you now take the new job?
Percent, except as noted

Q86
Yes	22.5
No	76.8
Refused to answer	0.7
Number of respondents	1,687

Table B.87. Summary Statistics for Demographics

	Mean	Standard Deviation
Age	46.6209	16.9178
Male	0.4841	0.4999
Female	0.5159	0.4999
Ages 18-29	0.2139	0.4101
Ages 30-44	0.2599	0.4387
Ages 45-60	0.2755	0.4469
Ages over 60	0.2507	0.4335
Less than high school	0.1267	0.3327
High school degree	0.3035	0.4599
Some college	0.2875	0.4527
Bachelor's degree or higher	0.2822	0.4502
White, non-Hispanic	0.6795	0.4668
Black, non-Hispanic	0.1158	0.3200
Other and two or more races, non-Hispanic	0.0679	0.2516
Hispanic	0.1369	0.3438
Less than $25,000	0.2154	0.4112
$25000-$39,999	0.1734	0.3787
$40,000-$74,999	0.2623	0.4400
$75,000-$99,999	0.1293	0.3356
Greater than $100,000	0.2195	0.4140
Married	0.5279	0.4993
Unmarried, widowed, divorced, or living with partner	0.4721	0.4993
Northeast	0.1842	0.3877
Midwest	0.2174	0.4126
South	0.3659	0.4818
West	0.2324	0.4225
Employed	0.5559	0.4970
Unemployed but in labor force	0.0970	0.2961
Not in labor force: retired, disability or other	0.3470	0.4761
Observations	2,290

Table B.88. Use of online banking on a desktop, laptop, or tablet computer in the past 12 months by age
Percent, except as noted

Age categories	Yes	No	Total
18-29	24.6	10.6	20.1
30-44	30.4	16.8	26
45-59	24.7	32.5	27.2
60+	20.3	40.1	26.7
Number of respondents	1,358	644	2,002

Table B.89. Use of mobile banking in the past 12 months by age
Percent, except as noted

Age categories	Yes	No	Total
18-29	43.5	16.8	22.4
30-44	35.7	24.7	27
45-59	14.7	30.2	26.9
60+	6.1	28.4	23.7
Number of respondents	372	1,626	1,998

Table B.90. Use of mobile payments in the past 12 months by age
Percent, except as noted

Age categories	Yes	No	Total
18-29	37.3	20.3	22.4
30-44	35.9	25.6	26.9
45-59	16.9	28.5	27
60+	10	25.7	23.7
Number of respondents	213	1,780	1,993

Table B.91. Use of online banking on a desktop, laptop, or tablet computer in the past 12 months by race
Percent, except as noted

Race/ethnicity	Yes	No	Total
White, Non-Hispanic	73.3	68.8	71.8
Black, Non-Hispanic	7.6	13.4	9.4
Other, Non-Hispanic	5.7	4.8	5.4
Hispanic	12.4	12.2	12.3
2+ Races, Non-Hispanic	1.1	0.7	1
Number of respondents	1,358	644	2,002

Table B.92. Use of mobile banking in the past 12 months by race
Percent, except as noted

Race/ethnicity	Yes	No	Total
White, Non-Hispanic	60.3	71.5	69.2
Black, Non-Hispanic	16.2	10	11.3
Other, Non-Hispanic	5.2	5.8	5.6
Hispanic	17.1	11.6	12.8
2+ Races, Non-Hispanic	1.2	1.1	1.2
Number of respondents	372	1,626	1,998

Table B.93. Use of mobile payments in the past 12 months by race
Percent, except as noted

Race/ethnicity	Yes	No	Total
White, Non-Hispanic	58.3	70.8	69.3
Black, Non-Hispanic	12.9	10.9	11.2
Other, Non-Hispanic	7.1	5.4	5.6
Hispanic	20.9	11.6	12.8
2+ Races, Non-Hispanic	0.9	1.2	1.2
Number of respondents	213	1,780	1,993

Table B.94. Use of online banking on a desktop, laptop, or tablet computer in the past 12 months by gender
Percent, except as noted

Gender	Yes	No	Total
Female	51.9	52.3	52.1
Male	48.1	47.7	47.9
Number of respondents	1,358	644	2,002

Table B.95. Use of mobile banking in the past 12 months by gender
Percent, except as noted

Gender	Yes	No	Total
Female	53.4	52.9	53
Male	46.6	47.1	47
Number of respondents	372	1,626	1,998

Table B.96. Use of mobile payments in the past 12 months by gender
Percent, except as noted

Gender	Yes	No	Total
Female	55	52.7	53
Male	45	47.3	47
Number of respondents	213	1,780	1,993

Table B.97. Use of online banking on a desktop, laptop, or tablet computer in the past 12 months by education group
Percent, except as noted

Education	Yes	No	Total
Less than high school	5.2	16.7	8.9
High school	23.1	41.3	29
Some college	32.9	25.1	30.4
Bachelor's degree or higher	38.8	16.9	31.8
Number of respondents	1,358	644	2,002

Table B.98. Use of mobile banking in the past 12 months by education group
Percent, except as noted

Education	Yes	No	Total
Less than high school	5.5	12.1	10.7
High school	21.5	31.8	29.6
Some college	39	27.4	29.8
Bachelor's degree or higher	34	28.8	29.9
Number of respondents	372	1,626	1,998

Table B.99. Use of mobile payments in the past 12 months by education group
Percent, except as noted

Education	Yes	No	Total
Less than high school	7.2	11.2	10.7
High school	27.9	29.9	29.7
Some college	37	28.7	29.7
Bachelor's degree or higher	27.9	30.1	29.9
Number of respondents	213	1,780	1,993

Table B.100. Use of online banking on a desktop, laptop, or tablet computer in the past 12 months by income group
Percent, except as noted

Income group	Yes	No	Total
Less than $25,000	10.1	27.1	15.6
$25,000-$39,999	17.2	19.3	17.9
$40,000-$74,999	28.5	27.1	28.1
$75,000-$99,999	15.9	11	14.4
$100,000 or greater	28.2	15.5	24.2
Number of respondents	1,358	644	2,002

Table B.101. Use of mobile banking in the past 12 months by income group
Percent, except as noted

Income group	Yes	No	Total
Less than $25,000	12.8	19.9	18.4
$25,000-$39,999	19	16.6	17.1
$40,000-$74,999	27.5	26.5	26.7
$75,000-$99,999	12.9	14	13.8
$100,000 or greater	27.9	22.9	24
Number of respondents	372	1,626	1,998

Table B.102. Use of mobile payments in the past 12 months by income group
Percent, except as noted

Income group	Yes	No	Total
Less than $25,000	19.1	18.5	18.5
$25,000-$39,999	20.6	16.7	17.2
$40,000-$74,999	23	27.2	26.7
$75,000-$99,999	11.7	14	13.7
$100,000 or greater	25.6	23.6	23.9
Number of respondents	213	1,780	1,993

Consumers and Mobile Financial Services March 2012

Appendix 2: Consumer Responses to Survey Questionnaire

Table B.1. Do you or does your spouse/partner currently have a checking, savings, or money market account? Percent, except as noted

Table B.2. Have you or your spouse/partner ever had a checking, savings, or money market account? Percent, except as noted

Table B.3. Please choose the most important reason why you don't have a checking, savings, or money market account from the following list. Percent, except as noted

Table B.4. Have you or your spouse/partner ever used payday loans, paycheck advance, or deposit advance services? Percent, except as noted

Table B.6. What was the main reason for using a payday loan or payday advance service rather than a bank loan or credit card? Percent, except as noted

Table B.7. Do you have any of the following types of prepaid cards? Percent, except as noted

Table B.8. Some general purpose and merchant specific prepaid cards can be reloaded with extra dollar value by the cardholder. Are any of your prepaid cards reloadable? Percent, except as noted

Table B.9. In the past 12 months, did you add money to reload any of your prepaid cards? Percent, except as noted

Table B.10. Think about the prepaid card that you reload most often. When was the last time that you personally reloaded that prepaid card? Percent, except as noted

Table B.11. Which of the following financial products or services have you used in the past 12 months? Percent, except as noted

Table B.12. Have you used telephone banking in the past 12 months, either with a landline phone or your mobile phone? Percent, except as noted

Table B.13. Which of the following transactions have you performed using telephone banking in the past 12 months? Percent, except as noted

Table B.14. Do you currently have regular access to the Internet, either at home or outside your home (i.e., school, work, public library)? Percent, except as noted

Table B.15. Where do you use the Internet the most often? Percent, except as noted

Table B.16. Have you used online banking on a desktop, laptop, or tablet computer in the past 12 months? Percent, except as noted

Table B.17. Which of the following transactions have you done using online banking on a desktop, laptop, or tablet computer in the past 12 months? Percent, except as noted

Table B.18. Do you own or have regular access to a mobile phone (cell phone)? Percent, except as noted

Table B.19. Is your mobile phone a smartphone? Percent, except as noted

Table B.20. Which type of smartphone do you have? Percent, except as noted

Table B.21. When was the last time that you used the Internet on your mobile phone? Percent, except as noted

Table B.22. Have you used mobile banking in the past 12 months? Percent, except as noted

Table B.23. Do you plan to use mobile banking in the next 12 months? Percent, except as noted Percent, except as noted

Table B.24. Do you think you will ever use mobile banking? Percent, except as noted

Table B.25. Using your mobile phone, have you done any of the following in the past 12 months? Percent, except as noted

Table B.26. In a typical month, how many times do you personally use mobile banking? Percent, except as noted

Table B.27. Overall, how satisfied are you with your mobile banking experiences? Percent, except as noted

Table B.28. What are the top two reasons you are dissatisfied with your mobile banking experience? Frequency, except as noted

Table B.29. Have you made a mobile payment in the past 12 months? Percent, except as noted

Table B.30. Using your mobile phone, have you done any of the following in the past 12 months? Percent, except as noted

Table B.31. Do you make your mobile payments using a credit card number, your bank account, adding the charge to your phone bill, or through a service such as Paypal, Google Wallet, or iTunes, that indirectly charges your credit card or bank account? Percent, except as noted

Table B.32. Have you used any of the following methods to make or receive mobile payments in the past 12 months? Percent, except as noted

Table B.33. In a typical month, how many times do you use your mobile phone to make payments? Percent, except as noted

Table B.34. Overall, how satisfied are you with your mobile payment experiences? Percent, except as noted

Table B.35. What are the top two reasons you are dissatisfied with your mobile payment experiences? Frequency, except as noted

Table B.36. You indicated that you do not use mobile banking. What are the main reasons why you have decided not to use mobile banking? Percent, except as noted

Table B.37. You mentioned that security was one of your top concerns with mobile banking. What security aspects are you most concerned with? Percent, except as noted

Table B.38. Assuming that any concerns you have about mobile banking were addressed, which of the following activities would you be interested in performing with your mobile phone? Percent, except as noted

Table B.39. You indicated that you do not use mobile payments. What are the main reasons you have decided not to use mobile payments? Percent, except as noted

Table B.40. You mentioned that security was one of your top concerns with mobile payments. What security aspect are you most concerned with? Percent, except as noted

Table B.41. Assuming that the reason(s) you do not currently use mobile payments was addressed, which of the following activities would you be interested in performing with your mobile phone? Percent, except as noted

Table B.42. Please rate the security of SMS (text messaging). Percent, except as noted

Table B.43. Please rate the security of mobile browsers similar to the way you access the Internet on your PC. Percent, except as noted

Table B.44. Please rate the security of an application downloaded from your phone's mobile app store. Percent, except as noted

Table B.45. How would you currently rate the overall security of mobile banking for protection? Percent, except as noted

Table B.46. Would you like to use your mobile phone for any of the following purposes, assuming they were made available to you? Percent, except as noted

Table B.48. Before going to a retail store to make a large purchase, do you generally compare prices online? Percent, except as noted

Table B.49. Before going to a retail store to make a large purchase, do you generally look at product reviews online? Percent, except as noted

Table B.50. Online shopping is when you go to a merchant's website through your web browser or an application and make a purchase. Have you ever used your mobile phone for online shopping? Percent, except as noted

Table B.51. Have you ever used your mobile phone to comparison-shop over the Internet while at a retail store? Percent, except as noted

Table B.52. Have you ever used a barcode scanning application on your mobile phone while shopping at a retail store to find the best price for an item? Percent, except as noted

Table B.53. Has using your mobile phone to compare prices while you were shopping at a retail store ever changed where you made your purchase? Percent, except as noted

Table B.54. Have you ever used your mobile phone to browse product reviews while shopping at a retail store? Percent, except as noted

Table B.55. Has reading product reviews on your mobile phone while shopping at a retail store ever changed which item you ended up purchasing? Percent, except as noted

Table B.56. In the past 12 months, have you used your mobile phone to check your account balance or available credit before making a large purchase? Percent, except as noted

Table B.58. Have you signed up to receive coupons or special offers by e-mail from retail stores in the past 12 months? Percent, except as noted

Table B.59. Have you made a purchase as a result of receiving one of these coupons or special offers? Percent, except as noted

Table B.60. Have you ever signed up to receive coupons/offers from a website such as Groupon or Living Social? Percent, except as noted

Table B.61. Have you ever used a coupon from a website such as Groupon or Living Social? Percent, except as noted

Table B.63. How likely do you think it is that mobile contactless payments will become a major form of payment in the next five years? Percent, except as noted

Table B.64. How much responsibility do you have for maintaining the household budget and managing household income? Percent, except as noted

Table B.65. How much responsibility do you have for paying monthly bills (e.g., rent or mortgage, utilities, cell phone)? Percent, except as noted

Table B.66. How much responsibility do you have for shopping for household goods and groceries? Percent, except as noted

Table B.67. How much responsibility do you have for making decisions about savings and investments? Percent, except as noted

Table B.68. Do you or anyone in your household use a program or website to track household finances (for example, Quicken, Mint.com, Excel, or a website provided by your bank)? Percent, except as noted

Table B.69. How long have you been using this program or website to manage your household finances? Percent, except as noted

Table B.70. In a typical month, how often do you or another household member use this program or website? Percent, except as noted

Table B.71. Do you use your mobile phone to track purchases and expenses? Percent, except as noted

Table B.72. What method(s) do you use to track purchases and expenses on your mobile phone? Percent, except as noted

Table B.73. In a typical month, how often do you use your mobile phone to track purchases and expenses? Percent, except as noted

Table B.74. You previously mentioned that you receive text alerts from your bank. What kind of text alerts do you receive? Percent, except as noted

Table B.75. Thinking of the most recent low-balance alert you received by text message, which of the following actions did you take after receiving the alert? Percent, except as noted

Table B.76. Has receiving payment due alerts improved your ability to pay your bills on time? Percent, except as noted

Table B.77. Imagine that the interest rate on your savings account was 1 percent per year and inflation was 2 percent per year. After one year, how much would you be able to buy with the money in this account? Percent, except as noted

Table B.78. Considering a long time period (for example, 10 or 20 years), which asset normally gives the highest return? Percent, except as noted

Table B.79. If an investor who only owns two stocks right now decides to instead spread their money among many different assets (i.e., more stocks, add bonds, add real estate), their risk of losing money on their entire portfolio will do what? Percent, except as noted

Table B.80. If you were to invest $1,000 in a stock mutual fund for a year, it would be possible to have less than $1,000 when you withdraw your money. Percent, except as noted

Table B.81. Suppose you owe $1,000 on a loan and the interest rate you are charged is 10 percent per year compounded annually. If you didn't make any payments on this loan, at this interest rate, how many years would it take for the amount you owe to double? Percent, except as noted

Table B.83. Which of the following statements comes closest to describing the amount of financial risk that you are willing to take when you save or make investments? Percent, except as noted

Consumers and Mobile Financial Services
March 2012

Table B.1. Do you or does your spouse/partner currently have a checking, savings, or money market account?
Percent, except as noted

Table B.2. Have you or your spouse/partner ever had a checking, savings, or money market account?
Percent, except as noted

Table B.3. Please choose the most important reason why you don't have a checking, savings, or money market account from the following list.
Percent, except as noted

Table B.4. Have you or your spouse/partner ever used payday loans, paycheck advance, or deposit advance services?
Percent, except as noted

Table B.6. What was the main reason for using a payday loan or payday advance service rather than a bank loan or credit card?
Percent, except as noted

Table B.7. Do you have any of the following types of prepaid cards?
Percent, except as noted

Table B.8. Some general purpose and merchant specific prepaid cards can be reloaded with extra dollar value by the cardholder. Are any of your prepaid cards reloadable?
Percent, except as noted

Table B.9. In the past 12 months, did you add money to reload any of your prepaid cards?
Percent, except as noted

Table B.10. Think about the prepaid card that you reload most often. When was the last time that you personally reloaded that prepaid card?
Percent, except as noted

Table B.11. Which of the following financial products or services have you used in the past 12 months?
Percent, except as noted

Table B.12. Have you used telephone banking in the past 12 months, either with a landline phone or your mobile phone?
Percent, except as noted

Table B.13. Which of the following transactions have you performed using telephone banking in the past 12 months?
Percent, except as noted

Table B.14. Do you currently have regular access to the Internet, either at home or outside your home (i.e., school, work, public library)?
Percent, except as noted

Table B.15. Where do you use the Internet the most often?
Percent, except as noted

Table B.16. Have you used online banking on a desktop, laptop, or tablet computer in the past 12 months?
Percent, except as noted

Table B.17. Which of the following transactions have you done using online banking on a desktop, laptop, or tablet computer in the past 12 months?
Percent, except as noted

Table B.18. Do you own or have regular access to a mobile phone (cell phone)?
Percent, except as noted

Table B.19. Is your mobile phone a smartphone?
Percent, except as noted

Table B.20. Which type of smartphone do you have?
Percent, except as noted

Table B.21. When was the last time that you used the Internet on your mobile phone?
Percent, except as noted

Table B.22. Have you used mobile banking in the past 12 months?
Percent, except as noted

Table B.23. Do you plan to use mobile banking in the next 12 months?
Percent, except as noted Percent, except as noted

Table B.24. Do you think you will ever use mobile banking?
Percent, except as noted

Table B.25. Using your mobile phone, have you done any of the following in the past 12 months?
Percent, except as noted

Table B.26. In a typical month, how many times do you personally use mobile banking?
Percent, except as noted

Table B.27. Overall, how satisfied are you with your mobile banking experiences?
Percent, except as noted

Table B.28. What are the top two reasons you are dissatisfied with your mobile banking experience?
Frequency, except as noted

Table B.29. Have you made a mobile payment in the past 12 months?
Percent, except as noted

Table B.30. Using your mobile phone, have you done any of the following in the past 12 months?
Percent, except as noted

Table B.31. Do you make your mobile payments using a credit card number, your bank account, adding the charge to your phone bill, or through a service such as Paypal, Google Wallet, or iTunes, that indirectly charges your credit card or bank account?
Percent, except as noted

Table B.32. Have you used any of the following methods to make or receive mobile payments in the past 12 months?
Percent, except as noted

Table B.33. In a typical month, how many times do you use your mobile phone to make payments?
Percent, except as noted

Table B.34. Overall, how satisfied are you with your mobile payment experiences?
Percent, except as noted

Table B.35. What are the top two reasons you are dissatisfied with your mobile payment experiences?
Frequency, except as noted

Table B.36. You indicated that you do not use mobile banking. What are the main reasons why you have decided not to use mobile banking?
Percent, except as noted

Table B.37. You mentioned that security was one of your top concerns with mobile banking. What security aspects are you most concerned with?
Percent, except as noted

Table B.38. Assuming that any concerns you have about mobile banking were addressed, which of the following activities would you be interested in performing with your mobile phone?
Percent, except as noted

Table B.39. You indicated that you do not use mobile payments. What are the main reasons you have decided not to use mobile payments?
Percent, except as noted

Table B.40. You mentioned that security was one of your top concerns with mobile payments. What security aspect are you most concerned with?
Percent, except as noted

Table B.41. Assuming that the reason(s) you do not currently use mobile payments was addressed, which of the following activities would you be interested in performing with your mobile phone?
Percent, except as noted

Table B.42. Please rate the security of SMS (text messaging).
Percent, except as noted

Table B.43. Please rate the security of mobile browsers similar to the way you access the Internet on your PC.
Percent, except as noted

Table B.44. Please rate the security of an application downloaded from your phone's mobile app store.
Percent, except as noted

Table B.45. How would you currently rate the overall security of mobile banking for protection?
Percent, except as noted

Table B.46. Would you like to use your mobile phone for any of the following purposes, assuming they were made available to you?
Percent, except as noted

Table B.48. Before going to a retail store to make a large purchase, do you generally compare prices online?
Percent, except as noted

Table B.49. Before going to a retail store to make a large purchase, do you generally look at product reviews online?
Percent, except as noted

Table B.50. Online shopping is when you go to a merchant's website through your web browser or an application and make a purchase. Have you ever used your mobile phone for online shopping?
Percent, except as noted

Table B.51. Have you ever used your mobile phone to comparison-shop over the Internet while at a retail store?
Percent, except as noted

Table B.52. Have you ever used a barcode scanning application on your mobile phone while shopping at a retail store to find the best price for an item?
Percent, except as noted

Table B.53. Has using your mobile phone to compare prices while you were shopping at a retail store ever changed where you made your purchase?
Percent, except as noted

Table B.54. Have you ever used your mobile phone to browse product reviews while shopping at a retail store?
Percent, except as noted

Table B.55. Has reading product reviews on your mobile phone while shopping at a retail store ever changed which item you ended up purchasing?
Percent, except as noted

Table B.56. In the past 12 months, have you used your mobile phone to check your account balance or available credit before making a large purchase?
Percent, except as noted

Table B.58. Have you signed up to receive coupons or special offers by e-mail from retail stores in the past 12 months?
Percent, except as noted

Table B.59. Have you made a purchase as a result of receiving one of these coupons or special offers?
Percent, except as noted

Table B.60. Have you ever signed up to receive coupons/offers from a website such as Groupon or Living Social?
Percent, except as noted

Table B.61. Have you ever used a coupon from a website such as Groupon or Living Social?
Percent, except as noted

Table B.63. How likely do you think it is that mobile contactless payments will become a major form of payment in the next five years?
Percent, except as noted

Table B.64. How much responsibility do you have for maintaining the household budget and managing household income?
Percent, except as noted

Table B.65. How much responsibility do you have for paying monthly bills (e.g., rent or mortgage, utilities, cell phone)?
Percent, except as noted

Table B.66. How much responsibility do you have for shopping for household goods and groceries?
Percent, except as noted

Table B.67. How much responsibility do you have for making decisions about savings and investments?
Percent, except as noted

Table B.68. Do you or anyone in your household use a program or website to track household finances (for example, Quicken, Mint.com, Excel, or a website provided by your bank)?
Percent, except as noted

Table B.69. How long have you been using this program or website to manage your household finances?
Percent, except as noted

Table B.70. In a typical month, how often do you or another household member use this program or website?
Percent, except as noted

Table B.71. Do you use your mobile phone to track purchases and expenses?
Percent, except as noted

Table B.72. What method(s) do you use to track purchases and expenses on your mobile phone?
Percent, except as noted

Table B.73. In a typical month, how often do you use your mobile phone to track purchases and expenses?
Percent, except as noted

Table B.74. You previously mentioned that you receive text alerts from your bank. What kind of text alerts do you receive?
Percent, except as noted

Table B.75. Thinking of the most recent low-balance alert you received by text message, which of the following actions did you take after receiving the alert?
Percent, except as noted

Table B.76. Has receiving payment due alerts improved your ability to pay your bills on time?
Percent, except as noted

Table B.77. Imagine that the interest rate on your savings account was 1 percent per year and inflation was 2 percent per year. After one year, how much would you be able to buy with the money in this account?
Percent, except as noted

Table B.78. Considering a long time period (for example, 10 or 20 years), which asset normally gives the highest return?
Percent, except as noted

Table B.79. If an investor who only owns two stocks right now decides to instead spread their money among many different assets (i.e., more stocks, add bonds, add real estate), their risk of losing money on their entire portfolio will do what?
Percent, except as noted

Table B.80. If you were to invest $1,000 in a stock mutual fund for a year, it would be possible to have less than $1,000 when you withdraw your money.
Percent, except as noted

Table B.81. Suppose you owe $1,000 on a loan and the interest rate you are charged is 10 percent per year compounded annually. If you didn't make any payments on this loan, at this interest rate, how many years would it take for the amount you owe to double?
Percent, except as noted

Table B.83. Which of the following statements comes closest to describing the amount of financial risk that you are willing to take when you save or make investments?
Percent, except as noted

Table B.85. Now suppose that the chances were 50-50 that it would double your income and 50-50 that it would cut your income by half (50 percent). Would you still take the new job?
Percent, except as noted