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Board of Governors of the Federal Reserve System
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Consumers and Mobile Financial Services
March 2012



The survey and report were prepared by the Consumer Research Section of the Federal Reserve Board's Division of Consumer and Community Affairs (DCCA).

DCCA directs consumer-related functions performed by the Board and the Federal Reserve Banks, including conducting research on financial services policies practices and their implications for consumer financial stability, community development, and neighborhood stabilization. For more information about DCCA, visit the Federal Reserve Board website at

DCCA staff members Matthew B. Gross, Jeanne M. Hogarth, and Maximilian D. Schmeiser prepared this article.

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Last update: August 2, 2013