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Board of Governors of the Federal Reserve System
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Consumers and Mobile Financial Services
March 2016


The survey and report were prepared by the Consumer and Community Development Research Section of the Federal Reserve Board's Division of Consumer and Community Affairs (DCCA).

DCCA directs consumer-related functions performed by the Board, including conducting research on consumer and community financial services, and community economic development opportunities and challenges.

DCCA staff members Sam Dodini, Alejandra Lopez-Fernandini, Ellen Merry, and Logan Thomas prepared this report. Valuable comments and feedback on the design of the survey and drafting of the report were provided by DCCA staff members Mario Arthur-Bentil, Anna Alvarez Boyd, Alexandra Brown, David Buchholz, Allen Fishbein, Arturo Gonzalez, Jeff Larrimore, Barbara Robles, and Jenny Schuetz, as well as by Federal Reserve System staff members Andrea Brachtesende, Marianne Crowe, Geoffrey Gerdes, Christopher Olson, and Elisa Tavilla.

Mention or display of a trademark, proprietary product, or firm in the report does not constitute an endorsement or criticism by the Federal Reserve System and does not imply approval to the exclusion of other suitable products or firms.

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Last update: February 14, 2017