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Consumers' Use of Mobile Financial Services


Since 2011, the Federal Reserve Board has conducted a survey of how consumers use their mobile phones to interact with financial institutions, make payments, and manage their personal finances. The Survey of Consumers' Use of Mobile Financial Services is launched in November of each year, and a corresponding report is released the following March.

All reports and related publications, including the most recent report, can be accessed through the "Publications" link above. Recent presentations are also available by following the corresponding link above. In addition, the data sets from previous surveys and the corresponding documentation are available through the "Data" link above.

Consumers and Mobile Financial Services 2016
March 30, 2016

Sam Dodini, Alejandra Lopez-Fernandini, Ellen Merry, and Logan Thomas
This report presents findings from the Federal Reserve Board's fifth survey on consumers' use of mobile financial services, conducted in November 2015. It also compares results from the current survey with results from previous years’ surveys.

Last update: March 30, 2016