Consumer Resources

Please note: This website refers to actions taken during the COVID-19 pandemic. For recent news visit Press Releases and reporting visit Reports to Congress Pursuant to Section 13(3) of the Federal Reserve Act in response to COVID-19.

What consumers should know about working with their banks during the COVID-19 public health crisis:
  • If you owe money to your bank and your ability to repay your debts has been negatively affected by COVID-19, you should inquire with your bank about what programs it may have in place to help its borrowers during the national emergency. The federal agencies have issued two statements that encourage banks to work with their COVID-19 affected customers and borrowers and extend responsible small dollar loans.
  • During the national emergency, the agencies are deferring certain appraisals and evaluations for up to 120 days after closing of residential or commercial real estate loan transactions.


Consumer information and resources

Federal Reserve Consumer Help (FRCH) is dedicated to providing consumers with the information they need to help guide their personal financial decisions during these difficult times. FRCH staff also stands ready to help consumers with complaints regarding financial institutions. For more information and resources, please visit the FRCH website.

To file a complaint electronically with FRCH, please use the online consumer complaint form.

To find answers to questions consumers frequently ask about COVID-19 and their banks, see these FAQs about COVID-19 and banking.


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Last Update: July 07, 2023