Board of Governors of the Federal Reserve System

The Federal Reserve, the central bank of the United States, provides the nation with a safe, flexible, and stable monetary and financial system.

Micro Data Reference Manual

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Data Dictionary

Item Number N149

CUSTOMER SERVICE RE-AGE DATE

Call confidentiality applies to FFIEC 031/041.

Series	Start Date	End Date	Confidential?	Reporting Forms
CCRSN149	2013-06-30	9999-12-31	Yes	FR Y-14M

Data Description:

Report the date of the last re-age performed by any customer service rep (for example, in response to an erroneous payment posting or other similar non-performance issue.)

Customer service re-ages occur anytime an account's delinquency status is changed by someone or through some program outside of the established collections program - this includes moving a current account to delinquent (say due to NSF insufficient funds) or moving a deliquent account to current.

Last update: May 10, 2024